How we Make it Work
Typical voice or data process
Step 1 Study the Process on site.
Step 2 Prepare the process, quality plan and training documents.
Step 3 Remote train the team.
Step 4 Run a pilot/ trial/mock call with tentative benchmarks.
Step 5 Plough in the feedback and realign the process.
Step 6 Go live.
Step 7 Establish benchmarks, take continuous feedback and improve continuously.